Privacy Policy for PayLikeLocal Services

Effective Date: July 1, 2026

1. Scope and Consent

You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies, or functions offered on our website, mobile applications, and all related services (collectively, "PayLikeLocal Services").

This Privacy Policy governs the use of PayLikeLocal Services by our users, including travelers booking hotel accommodations, tours, and activities, as well as our travel and merchant partners. We may amend this Privacy Policy at any time by posting a revised version on our website or mobile app. The revised version will be effective as of the published effective date.

2. Collection of Your Personal Information

We collect personal information that identifies you or allows us to contact you to carry out travel transactions, process bookings, or deliver services you have requested.

Information You Provide Directly to Us

  • Contact & Identification Data: Full name, phone number, email address, home address, date of birth, national ID, or passport details (required for international travel or hotel check-ins).
  • Reservation & Booking Details: Hotel preferences, room types, check-in/check-out dates, activity/tour preferences, dietary restrictions, and special requests.
  • Financial Information: Billing address and transaction histories needed to process payments for hotel or activity reservations.
  • Account & Interactive Data: Profile setup details, reviews, feedback, survey responses, or customer support chats and correspondence.

Technical & Mobile Device Information

When you access our platform via web or mobile application, we automatically collect:

  • Usage & Log Data: IP address, browser type, device identifiers, date and time of access, pages viewed, and referring URLs.
  • Location Data: GPS location or precise geolocation from your mobile device (with your permission) to provide location-based services like nearby hotel recommendations, local activity options, or interactive travel maps. You can manage or disable location services in your device settings.

Information from Third Parties

  • Travel Partners & Merchants: Information passed back from hotels, tour operators, and activity providers regarding your booking status or stay fulfillment.
  • Social Media & External Accounts: If you choose to link or sign in via a third-party service (e.g., Google or Facebook), we collect authorized profile information in accordance with that platform's settings.

3. Use of Your Personal Information

We use the collected information to operate our travel platform and deliver seamless booking experiences. Key uses include:

  • Processing Reservations: Completing, confirming, and managing your hotel, tour, and activity bookings.
  • Customer Support: Communicating with you regarding travel updates, booking confirmations, itinerary reminders, or resolving disputes and inquiries.
  • Personalization: Tailoring search results, localized recommendations, and travel deals to your specific preferences or location.
  • Platform Improvement: Analyzing usage trends to optimize site navigation, enhance safety, and develop new tourism features.
  • Marketing Communications: Sending newsletters, promotional travel deals, and special offers. You can opt out of marketing communications at any time.

4. Sharing Personal Information with Third Parties

To fulfill your travel bookings and operate our services, we share your data with select third parties:

  • Tourism & Hospitality Partners: Hotels, resorts, tour guides, and activity operators so they can fulfill your bookings, accommodate special requests, and complete guest check-ins.
  • Payment Processors & Service Providers: Third-party payment gateways, cloud hosting services, customer support platforms, and fraud-detection partners operating under strict confidentiality obligations.
  • Legal & Regulatory Compliance: Law enforcement, government agencies, or tourism boards when required by subpoena, court order, or applicable regulations, or to prevent physical harm or financial loss.
  • Business Transfers: Successors or merged entities in the event of a company merger, acquisition, or asset sale.

5. Your Privacy Rights and Choices

  • Marketing Opt-Out: You can unsubscribe from promotional travel emails at any time using the "unsubscribe" link. Administrative emails (such as booking confirmations and updates) will still be sent as they are essential to your service.
  • Access & Updates: You can review, update, or correct your personal profile and booking information directly within your account settings.
  • Data Rights: Depending on your jurisdiction, you may have the right to request access to, deletion of, or restriction of processing for your personal data, or request data portability.
  • Account Deletion: You can delete your PayLikeLocal account at any time directly in the mobile application (Profile > Delete account). Once your account is deleted, the remaining personal profile data we hold is permanently erased from our systems within 30 days.
  • Withdrawing Consent: Where processing relies on your consent (such as location tracking), you can withdraw consent at any time through your device settings or by contacting us.

6. Security and Retention of Data

We employ technical, physical, and administrative measures to safeguard your personal data against unauthorized access, loss, or alteration. Sensitive payment details are encrypted using industry-standard protocols like SSL/TLS. In addition, sensitive identification data (such as passport numbers) is stored in encrypted form, personal data is masked in our system logs, and every staff access to sensitive identification data is recorded in an audit trail.

We retain your personal data for as long as necessary to provide our travel services, fulfill legal and regulatory duties, settle booking disputes, and comply with tax and accounting rules. System logs that contain personal data are retained for a maximum of 60 days.

7. Protection of Children's Personal Information

Our platform and booking services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without verified parental or legal guardian consent.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking tools to maintain session logins, remember search parameters, analyze platform usage, and personalize travel recommendations. You can adjust your browser settings to decline or manage cookies, though some features (like maintaining an active booking session) may not function properly without them.

9. Contact Us

If you have questions, feedback, or wish to exercise your data rights regarding this Privacy Policy, please contact our Data Protection Team:

Pay Better Co., Ltd. (PayLikeLocal)
Email: product@paybetter.co.th
Website: https://www.paybetter.co.th